Facebook’s big announcement: Bots for messenger
If we tought that speaking with a (ro)bot is a fiction that can only happen in the movies, Facebook want to let us know that we’re wrong. Really wrong.
At the F8 Developer Conference, Facebook announced new bots for it’s instant messaging service, which will be a huge help, mostly for companies, in order to create an easier communication between them and customers.
Facebook is convinced that their Messenger can become a strong channel for customers to communicate and interact with businesses, being able to replace quite a big number of human call-center operators with a sort of artificial intelligence.
You can find more informations from the facebook official blog here: https://developers.facebook.com/blog/post/2016/04/12/bots-for-messenger/