+40.7.65.65.65.53
English  Romana

Company Info.

HETNiX it's represented by SC HETNiX SRL, a Romanian registered company which provide enterprise hosting services, infrastructure and management as a service.
Company identification details are:
TAX Registration Code: 33043040
Chamber of Commerce ID: J16/650/2014
Share Capital: 200 RON
VAT Payable: No

SC HETNiX SRL it's registered in the Register of International Operators with Company/VAT id: RO33156465

 

HETNiX Firstline Support

Sales
Become a HETNiX client!
Try out our enterprise hosting solutions!

If you want to request a custom server configuration, to modify your existing services or just want to get more informations about a particular service we offer, do not hesitate to contact our sales department.

office@hetnix.ro (EN & RO)   (+40) 07.65.65.65.53 (RO Only)

Program:
Monday to Friday from 10 AM to 6 PM (Romania Time)

NOTE: Phone support is available only in Romanian language for the moment. If you're not a RO speaker, please contact us ONLY via email to office@hetnix.ro. Thank you.

N.O.C.
Network Operations Center

If you encounter any technical problems with your services, do not hesitate to contact our NOC Department in order to get support and solve the issue asap.

Please do not contact us with management requests (e.g. How do I fix my HTTPD Server ?). Those kind of requests should be sent to our Sales department in order to get a Management Quote.

noc@hetnix.ro (EN & RO)

Abuse
Have you been affected by traffic from our network?

Since HETNiX it's a global Dedicated Services and Infrastructure Solutions provider, it's most likely that an end-user abused the services provided by one of our customers.

All malicious activities such as spam, pishing, carding, spamhaus listings and any other related activity will be blocked as soon as we are notified about it.

Copyright infringements are treated in accordance with the laws and policies of the country where the server with copyrighted content is located. Please note that those kind of notices will require a solid documentation from your side.

abuse@hetnix.ro (EN & RO)


HETNiX F.A.Q.

How much do I have to wait for my server to be activated ?

It usually takes 60 minutes (after you completed the payment) for your server to be online. But if you are a new customer, we may need to verify your identity first so in that case, the countdown starts right after we've received all requested informations from you.

What payment methods do you accept ?

Currently we only accept PayPal, Credit/Debit Card and Bitcoin as payment method. We're looking forward to add more payment methods in the future.

What is the maximum DoS/DDoS Mitigation & Protection capacity ?

By default we only allow up to 5 Gbps direct traffic. If you need more mitigation capacity please contact us in order to get a quote.

Do you allow Bulk Mail Services ?

We do not allow such services. We have 0 (zero) tolerance for spam messages and/or bulk mail services. Using our servers for this type of activity will result in a service suspension.

I need more IPv4 addresses. How can I get them ? What is the cost per IP ?

Please contact our Sales department with a detailed explanation of why do you need those resources. The cost per IP may be different in accordance with your needs.