Contact us.

HETNiX it's represented by LayerBridge SRL, a Romanian registered company which provide enterprise hosting services, infrastructure and management as a service. Company identification details are:
TAX Registration Code: 32101070
Chamber of Commerce ID: J40/9776/2013
Share Capital: 400 RON
VAT Payable: No

OPEN A SUPPORT OR PRE-SALES TICKET

HETNiX Firstline Support

Become a HETNiX client!

Try out our enterprise hosting solutions!

If you want to request a custom server configuration, to modify your existing services or just want to get more informations about a particular service we offer, do not hesitate to contact our sales department.
eMail: [email protected] (EN & RO)
Tel.: (+40) 371.700.234 (RO Only)

Program:
Monday to Friday from 10 AM to 6 PM (Romania Time)

NOTE: Phone support is available only in Romanian language for the moment. If you're not a RO speaker, please contact us ONLY via email to [email protected]. Thank you.

Network Operations Center

If you encounter any technical problems with your services, do not hesitate to contact our NOC Department in order to get support and solve the issue asap.

Please do not contact us with management requests (e.g. How do I fix my HTTPD Server ?). Those kind of requests should be sent to our Sales department in order to get a Management Quote.
[email protected] (EN & RO)

Have you been affected by traffic from our network?

Since HETNiX it's a global Dedicated Services and Infrastructure Solutions provider, it's most likely that an end-user abused the services provided by one of our customers.

All malicious activities such as spam, pishing, carding, spamhaus listings and any other related activity will be blocked as soon as we are notified about it.

Copyright infringements are treated in accordance with the laws and policies of the country where the server with copyrighted content is located. Please note that those kind of notices will require a solid documentation from your side.
[email protected] (EN & RO)

HETNiX F.A.Q.

It usually takes 60 minutes (after you completed the payment) for your server to be online. But if you are a new customer, we may need to verify your identity first so in that case, the countdown starts right after we've received all requested informations from you.

Currently we only accept PayPal, Credit/Debit Card and Bitcoin as payment method. We're looking forward to add more payment methods in the future.

By default we only allow up to 5 Gbps direct traffic. If you need more mitigation capacity please contact us in order to get a quote.

We do not allow such services. We have 0 (zero) tolerance for spam messages and/or bulk mail services. Using our servers for this type of activity will result in a service suspension.

Please contact our Sales department with a detailed explanation of why do you need those resources. The cost per IP may be different in accordance with your needs.

Contact us.

HETNiX Firstline Support

Become a HETNiX client!

Try out our enterprise hosting solutions!

Network Operations Center

Have you been affected by traffic from our network?

HETNiX F.A.Q.

How much do I have to wait for my server to be activated ?

What payment methods do you accept ?

What is the maximum DoS/DDoS Mitigation & Protection capacity ?

Do you allow Bulk Mail Services ?

I need more IPv4 addresses. How can I get them ? What is the cost per IP ?